The Glen Mhor Hotel offers Victorian townhouses and apartments located on the banks of the River Ness, a 3-minute walk from Inverness city centre and a 15-minute drive from Loch Ness.
Accommodation is divided between 11 charming Victorian town houses. Many rooms have wonderful views across the river to Inverness Cathedral and Eden Court Theatre.
The Ness Bank area is a charming conservation area in the city, set below the castle and opposite both The Eden Court Theatre and Inverness Cathedral.
We are looking for a receptionist to work on a full-time rotating shift basis including weekends.
The ideal candidate will be presentable, approachable and helpful with a calm manner.
Job Description as below:
Deliver excellent customer service, at all times
Manage all check in and check out during the day following procedures and standards
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office